Refund Policy

Refund Policy

At SAAD TRADING we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a 10-day refund policy to ensure your peace of mind.

Eligibility for Refund

To qualify for a refund, please ensure the following conditions are met:

  • The item must be returned within 10 days of the delivery date.
  • The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
  • A valid proof of purchase (receipt or order confirmation) must be provided.

Non-Refundable Items

Certain products are not eligible for a refund, including:

  • Items purchased on sale or clearance.
  • Personalized or customized products.
  • Digital goods, downloadable content, or gift cards.

How to Request a Refund

  1. Contact Us: Email our support team at saadtrading92@gmail.com with your order details and reason for the refund request.
  2. Approval & Return Instructions: Once approved, you will receive instructions on how to return the product.
  3. Processing Time: After receiving and inspecting the item, we will process your refund within 5-7 business days via your original payment method.

Shipping Costs

  • Customers are responsible for return shipping fees, except in cases where the product is defective or incorrect.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with photos as proof. We will arrange for a replacement or full refund at no extra cost to you.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account and wait a few days for processing.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still need help, reach out to our support team at [Saadtrading92@gmail.com].

Contact Us

For any refund-related inquiries, feel free to contact our customer support team at:
📧 Email: saadtrading92@gmail.com
📞 Phone: 03205504745
🕒 Support Hours: We will get back to you within a minimum of 5 hours.

We appreciate your trust in [https://saadtrading.myshopify.com/] and strive to ensure a seamless shopping experience.